Concept Refinement for Digital Life Storage
For the refinement of the Digital Life Storage ideas, we had to turn concepts into experiences. An intense time of research and ideation during the Digital Life Storage project produced a series of exciting ideas. The most promising ones were selected along various priorities for a more in depth discussion with potential future clients. Understandably, it’s hard to imagine for our workshop participants how such a future service might work, and it’s even harder for them to give qualified feedback on if they would use it or how. For this reason, we strived for a very tangible presentation of the concepts, playful and ready for spontaneous interactions, while open enough for their intentions.
Bring your personal belongings!
With Experience Sketches, we simulated core parts of the new services in a rough but meaningful way, with material like stickers and paper backgrounds. This material served as containers and background for the personal objects our participants had brought with them — from photos to library cards and talismans. We provided various scenarious which our participants acted out with their private stuff so that they had very realistic and credible reactions.
Turn rejection into improvements
It also showed that this “acting and discussing” approach is very well suited for controversial topics. From the introduction on, the participants can ask questions, and as you move along through the scenario or add more objects, questions and concerns can get answered instantly. One of these critical points was privacy, where people wanted to be absolutely sure not to mix up private and public things. While technical solutions are ready to use here, it is neccessary to construct the system in a way that makes intuitively clear what will be accessible to whom later on.
Again, the workshop included “Everyday Experts”, Telekom product managers, and designers. This enables everyone to engage in discussions, but also to receive first hand impressions and feedback — which in turn makes future communication between various parties a lot smoother.